Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

Nutshell reports that CRM customization is crucial for aligning tools with business processes, enhancing user experience, and improving data quality, ultimately driving success.

"This is not how you want to spend your day," Cook said Sam Gillette is a Staff Writer on the Human Interest team at PEOPLE. She first joined PEOPLE in 2016. Justin Sullivan/Getty Apple CEO Tim Cook ...

After buying Twitter, Elon Musk rebuilt it to his own specifications and preferences. This resulted in an environment we may gently call friendlier to the discussion and promotion of right-wing ...

Google has agreed to pay $203 million in separate settlements involving claims that it collecting cell data without permission and "wrongfully" recorded and disseminating private audio data. Android ...

Right now, many companies are worried about how to get more employees to use AI. After all, the promise of AI reducing the burden of some work—drafting routine documents, summarizing information, and ...

Back to Digital Monke: Big Tech players are increasingly forcing AI into their products in every way they can. A significant portion of those affected users are understandably tired of the disrespect, ...

An ongoing conversation — both within and outside of the tech community — has been about just how and when OpenAI, which is currently valued at $500 billion, will make money. Well, there’s one ...

On a Sunday two years ago, Sam Nelson opened up ChatGPT and started typing. Naturally, for an 18-year-old on the verge of college, he decided to ask for advice about drugs. “How many grams of kratom ...

In tweaking its chatbot to appeal to more people, OpenAI made it riskier for some of them. Now the company has made its chatbot safer. Will that undermine its quest for growth? Credit...Julia Dufosse ...