In December 2025, a botnet unleashed a record-shattering 31.4 Tbps DDoS wave—proof that yesterday’s worst-case is today’s ...

A fake insurance number scammed a traveler. Learn how it works, warning signs and steps to protect your money and identity.

Ian McKellen and Michaela Coel lead Steven Soderbergh's new movie “The Christophers,” about a famed artist and the unfinished ...

Scam compounds have mushroomed across Southeast Asia since the pandemic. Inside these industrial-scale complexes are workers ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Students practice tech product management and product marketing management interviews at a Kilts Center workshop.

You can’t avoid stressful situations in the workplace. The following story involves an employee who faced a demanding customer on the phone. He tried to remain calm and professional, but he eventually ...

A Washington Post appeal for information about the military qualified as prohibited “solicitation,” according to defense officials. A Washington Post appeal for information about the military ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...