A boneless 360 is kind of a high-effort, low-reward skateboarding trick—a variation on an iconic move from 80s skateboarding that doesn’t actually look very cool in modern street skating, even though ...
Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's ...
Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...
On the face of it, AgentExchange looks like a simple tidy up – a consolidation of loose threads and an effort to build a ...
Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.
Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...
As the sales hiring slowdown becomes a more permanent reality, the mandate has shifted from bigger teams to capital ...
All together now - off with their heads!!! Day one of this year's TDX gathering in San Francisco comes to a close.
By layering orchestration, governance, and connectivity into Agent Fabric, Salesforce appears to be trying to position ...
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