Kaiser pushed back on striking workers’ claims and AI fears, saying it delivers ‘timely, high-quality care to meet members’ needs’ ...

Discover how Jwalin Thaker is revolutionizing coastal insurance with AI and big data analytics. His innovative work in catastrophe modeling, wildfire risk, and claims automation is setting new ...

As platforms tighten support through chatbot-led systems to curb costs and misuse, customers say resolving complaints has become slower, more rigid, and harder to escalate.