However, the challenge for many businesses has been avoiding the cost and complexity of traditional, siloed CX systems but still providing the experience that customers expect. They are often trapped ...

RingCentral Pulse uses intelligent bots to monitor agent interactions, customer issues, and real-time and historical events within your RingCentral Contact Center. With a simple configuration tool, ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

In the UK, the number of remote workers increased by 25% in the decade from 2008 to 2018. That rate was mirrored in mainland Europe. As digital capability transformed the way we live inside and ...

The biggest problems that businesses face today aren’t limited to the problems related to hiring, marketing, or revenue. While those are all-season problems for businesses across the world, the real ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

RingCentral was recognized in three use case categories: UC with Integrated Contact Center Use Case, Midsize Enterprise Use Case, and Telephony Centric/Heavy Organizations Use Case. Here’s a breakdown ...

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...