Enterprises can mitigate these risks by returning to first principles. Zero-trust principles with implicit deny should anchor ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. There’s a common issue with generative AI. I’ll explain with an example from a ...

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.

As AI-assisted coding becomes more common, a new pattern is emerging: multi-agent workflows. A multi-agent workflow refers to using various AI agents in parallel for specific software development life ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Alethea AI launched its emotive and ...

Agentic artificial intelligence is the new belle of the software ball. C-level executives want their companies to use AI agents to move faster, therefore driving vendors to deliver AI agent-driven ...

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers.