Last week, Interactive Intelligence made some exciting product announcements and fellow-blogger Nancy Jamison has already skillfully covered those related to Customer Feedback Management. The other ...

CEO Don Brown made it clear in a recent call with financial analysts that PureCloud is not just a multitenant replacement for the company’s traditional product. If one uses the Gartner Magic Quadrant ...

Helping companies communicate, collaborate, and engage better is part of what cloud-computing specialist Interactive Intelligence aims to do for its customers. Yet even though the cloud has been one ...

INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, will hold its ...

Interactive Intelligence Group Inc, a U.S. provider of software and services for call center operators, is exploring strategic alternatives, including a potential sale, according to people familiar ...

Interactive Intelligence Group, a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2011 Magic Quadrant for Contact Center ...

INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc.’s (Nasdaq: ININ) Chief Financial Officer Ashley Vukovits, and Chief Operating Officer Bill Gildea, will present at the RBC Capital ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)-- EMS Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...