Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

AI is helping 911 dispatchers speed up emergency responses, handle non-emergency calls, and translate languages.

A retired 911 Communications Manager is on a mission to help make sure families, especially children, are prepared in an ...

Olivia Hale, an emergency telecommunicator in Cole County EMS’s communications division, said her job, which she started 4½ ...

This week is National Public Safety Telecommunicators Week, and it honors and recognizes the people who answer your calls and ...

The City of Cincinnati Emergency Communication Center is recognizing the men and women who answer the call during our worst ...

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

Knox County Board of Commissioners heard an update from Laura Webster about rising emergency call volumes in March.

The troubling instance of an emergency operator not answering a resident’s cry for help is not an isolated incident in the ...

If you call 911 within the City of Miami limits, your call will automatically route to a room in police headquarters downtown ...

A Springfield man is accused of abusing the 911 emergency dispatch system with unnecessary calls, which has caused city officials to stress the importance of saving such calls for emergencies and ...